"Should we have a “95:5 rule” for ICTs and development?
Typical consumption-related uses of ICTs touch 95% of people but make only a 5% difference to their livelihoods. This covers “intensive” application of ICTs: their use to intensify an existing livelihood. Examples include use of mobiles to bring market information to farmers; access to e-government at a local kiosk, substituting a journey to district headquarters; use of a website helping handicraft producers sell their goods; or use of email by a retailer in a low-income community.
Typical production-related uses of ICTs touch 5% of people but make a 95% difference to their livelihood. This covers “extensive” application of ICTs: their use to extend the range of possible livelihoods, by created a new ICT-based livelihood. Examples include the umbrella people selling mobile phone calls by the street; or a worker from a poor community undertaking data entry work; or a mobile money service agent. So extensive ICT livelihoods only exist because of ICT and they fall into the ICT sector, broadly defined."
-- Richard Heeks, de su blog